How to track the status of document purchases in Landchecker

The Order Manager is used to track and manage your orders. Follow the steps below on how to check the status of the documents and certificates you ordered on Landchecker.

1. Select your Profile and click Business Account

2. The Order Manager appears as the first tab under Business Account

3. Locate the order item you wish to check the status of. This can be done by filtering by:

Product Name

Ordered By

Job Reference (Matter)

Order Reference

Description

Invoice

Date Ordered

Est. Delivery Date

Status

4. Check the Status column

Completed - fulfilled, select View More to Download a copy of the document

With Authority - pending, awaiting fulfilment with the authority responsible for delivering the document. Recommended to check the Est. Delivery date

Error - order cancelled due to an issue with retrieving the document. You will not be charged for any document(s) resulting in an error.

If your order is not delivered on time, read this article on how to follow-up on documents that are past the estimated delivery date.