Please ensure the high-resolution aerial imagery add-on has been assigned to a member in your account. For details on this process, please refer to question

I’ve purchased a high-resolution aerial imagery add-on, but this functionality is still locked in my account. Does this need to be unlocked by the Landchecker Team?

If your high-resolution aerial imagery access issue persists, please reach out to the Landchecker Support Team via our live in-app support or by submitting an enquiry on our Contact page.

When this type of issue occurs, it is typically related to the zoom level of the browser (not the application zoom level).

To adjust your browser zoom level using Chrome, select the Menu on the top right corner of your browser screen (the 3 dots) and click on the + or - Zoom buttons.

This process can be similarly followed for other browsers.

If the issue persists, please reach out to the Landchecker Support Team via our live in-app support or by submitting an enquiry on our Contact page.

There are a range of tools available on the right hand side toolbar menu you can use including measurements, distance, area, and export options.

Distance and Area tools

Start shapes or lines by clicking once and moving your mouse to draw the lines.

To end shapes or lines, click twice.

To adjust an existing shape or line, double click on the green dot to turn it blue (editable format).

Circle tool

Click and drag to draw a circle using the circle tool.

Click once and drag to move it to a different location.

If you wish to edit the circle, click once to select the shape and select a green dot located on the circumference to adjust the size.

To Delete a line/shape select the line or shape on the map and click the Bin icon located in the toolbar menu on the right hand side.

1. While on the Landchecker map application, select Map Type on the bottom left hand side of the screen.

2. Select the high-resolution aerial imagery option.

3. Go to the toolbar menu (on the right hand side of the screen) and click on Export high-resolution aerial imagery.

4. Select an Area to Export - Click once to begin the first point of your export area. As you move your mouse, the export area will be shaded green. Click once more to end the selection.

5. Set your export options

Image format - PNG or JPG file

Georeferenced - there are a number of projection options available, so you can import your image into a GIS application.

6.. Click the Submit button

7. The exported image will be sent to your email, and you will receive an in-app notification when this has been processed.

8. The download link expires in 15 days - please ensure you save your file.

A high-resolution aerial imagery add-on purchase is instant, however this add-on will need to be assigned to a member in your account.

Only a member with admin permissions will be able to edit member permissions, including allocating access to the high-resolution aerial imagery add-ons.

To allocate the high-resolution aerial imagery:

1. Go to your Profile located on the right corner.

2. Select Business Account.

3. Click on My Team.

4. Locate the member you wish to grant access to high-resolution imagery (in the Active Members section).

5. Click on the 3 dots on the right hand side to edit this member’s permissions.

6. Find the section labelled Add-ons and toggle on or off the high-resolution aerial imagery access.

This member now has access to the high-resolution functionality.

Only a member with admin permissions will be able to edit member permissions, including allocating access to the high-resolution aerial imagery add-ons.

To allocate the high-resolution aerial imagery:

1. Go to your Profile located on the right corner.

2. Select Business Account.

3. Click on My Team.

4. Locate the member you wish to grant access to high-resolution imagery (in the Active Members section).

5. Click on the 3 dots on the right hand side to edit this member’s permissions.

6. Find the section labelled Add-ons and toggle on or off the high-resolution aerial imagery access.

This member now has access to the high-resolution functionality.

A high-resolution aerial imagery add-on purchase is instant, however this add-on will need to be assigned to a member in your account.

To purchase high-resolution aerial imagery add-ons

1. Go to your Profile located on the right corner
2. Select Business Account
3. Click on My Team
4. Click the EDIT button
5. Add the amount of seats you wish to add.
6. Update Plan

Please note that you will need to allocate the seats to the member you wish to grant permission to, refer to question 4 from Plans, pricing and managing your account section.

Only an admin member or a member with billing permissions will be able to access invoices from their Landchecker account.

While on the Landchecker map, go to your Profile, select Business Account and click the Invoices tab. From here, you can download a copy of your invoices by clicking View PDF.

Only an admin member will be able to cancel a Landchecker Plan.

While on the Landchecker map, go to your Profile, select Business Account and click the Plan tab where your current plan details will be displayed. From here, you can select Edit Plan or Cancel.

Please ensure you are under a Business Account and not under My Account.

To continue with the plan after your trial ends, you will need to add a credit card to your account.

To add a credit card to continue with your plan, head to your Profile, click on Business Account and click the Business Billing tab. Click Add New Card under the Manage Credit and Debit Cards section

If you have multiple cards in your account, the card set as the primary card is the account the plan fees will be debited from.

If your trial ends before you add a credit card to your account, you will need to visit the Plans page and activate a new plan.

Landchecker’s plans can be purchased on a monthly or annual term, offering you flexibility to suit your business’ needs. Annual plans include a 10% discount on the monthly price.

There is a toggle under the price, switching the plan term between monthly and yearly. This will update the pricing on the plans page.

Only an admin member or a member with billing permissions will be able to access Business Billing and Invoices from their Landchecker account.

While on the Landchecker map, go to your Profile, select Business Account and click the Business Billing tab. From here, you can update your billing contact details, and manage the credit and debit cards on your account.

To delete a card, click on the 3 dots and select delete card.

To create a new Lanchecker Plan, select OUR PLANS from the top right corner.

While on the Plans page you can expand the Functionality section to view and compare the functionality available in each plan, to choose the plan that best suits you.

Landchecker plans can be purchased annually or monthly. There is a toggle below the price, which will update your payment interval. Annual plans include a 10% discount.

Once you have chosen your plan, select Join Today.

If you do not yet have a Landchecker account, you will have the option to Create an Account. If you already have a Starter Member account, you will have the option to log into your account (or will be taken directly to the checkout page if you are currently logged in).

Landchecker Professional Plan allows you to download up to 15 Premium Property Reports per calendar month. Unused downloads do not carry over to the following month.

To download unlimited Premium Property Reports, simply upgrade your plan to Professional Plus by following these steps:

1. Go to your Profile

2. Select Business Account

3. Click the Plan tab where your current plan details will be displayed

4. From here, select Edit Plan

5. Click the dropdown menu and select Professional Plus

6. Click Update Plan

Note: only an Admin on the account can edit the plan.

Upgrading to Professional Plus comes with more benefits, including the ability to onboard more team members to the account and gain access to high-resolution aerial imagery data.

For further information or support, please contact our friendly team at support@landchecker.com.au

There are a number of reasons why this error might be occurring. For example, it may be a cancelled title.

If you receive this error, please submit an enquiry through our Contact page and someone from our team will be able to assist you.

Documents can also be downloaded from your Order Manager.

If you are having issues downloading the document from both your email and order manager, please reach out to the Landchecker Support Team via our live in-app support or by submitting an enquiry on our Contact page.

The delivery time for documents vary depending on the document type. The delivery time is displayed next to each document prior to adding to your cart in the checkout process.

If you are concerned your document is taking too long to process, please reach out via our live in-app support or by submitting an enquiry on our Contact page.

Property reports contain detailed property information, including:

Lot/Plan number

SPI (Standard Parcel Identifier)

Council property number

Property sales history

Property details including attributes, floor area, roof material, wall material and year built (if available)

State electorate information

Burglary statistics

Closest schools

Recent and proposed planning scheme amendments

Site dimensions and land boundaries

Planning zones and overlays

Planning overlays in the vicinity

Residential comparable sales

Planning permit/DA history

Nearby planning permits/DAs

Elevation contours

Easements

Property reports can be customised to suit your business’ needs - you can choose which of the above information is included in your reports and save your preferences.

Reports can also be branded with your own company logo under our Professional plans, by uploading your logo under Business Account - Preferences.

1. Check the Status of your documents from orders in your Order Manager

2. If the document status is still With Authority and it has surpassed the Est. Date Delivery, contact Landchecker Support by emailing support@landchecker.com.au with your Order Details (please include the email address the order was placed with, date ordered, and product(s) that have not fulfilled). Our friendly support team will be in touch within 1 business day.

We welcome all feedback from our customers. Your involvement helps us to prioritise what functionality to develop and what improvements need to be made.

You can submit your feedback via our live in-app support or by submitting an enquiry on our Contact page.

We run regular webinars for our members.

Within a few days after registering as a starter member, you will receive an email with a registration link to join our fortnightly webinar running you through the Landchecker application. It explores the free functionality available for starter members, as well as running you through the Professional functionality.

Professional members are invited to join our fortnightly Professional training webinar - this registration link is emailed one week after a Professional plan is purchased.

If you have not yet received these emails, please reach out to the Landchecker Support Team via our live in-app support or by submitting an enquiry on our Contact page and we can send you a registration link.

Here's a 5 minute demo video link which you might find helpful. We are happy to offer you a 7-day trial to our Professional and high-resolution aerial imagery Plan, please join here.

Alternatively if you would prefer for one of our team members to call you, please complete an enquiry here.

Only a member with admin permissions will be able to invite team members to join their Landchecker account.

1. Go to your Profile located on the right corner.

2. Select Business Account.

3. Click on My Team.

4. Enter the email address of the member you wish to invite under the Invite Team Members to Your Business Account section, and click Send Invite.

5. The invited member will receive an email with a link to join the account

Once the member has successfully joined the account, they will appear under Active Members.

You can edit the members access permissions by clicking the 3 dots and selecting Edit. Here, you can toggle on and off access for permissions including admin, company purchases, billing, titles (Vic only), and high-resolution aerial imagery add-ons.