Frequently Asked Questions

Plans and Pricing

Landchecker provides all your property information in one place, the property industry is fragmented with information from council, state and federal governments as well as private businesses making it difficult to find let alone navigate all these websites costing you time and money.

Our goal is simple, be the single platform that provides Australian property information in a fast, accurate and easy to use platform saving you time and money so you can get on with your analysis.

Fast:

Landchecker work hard to source the right data suppliers ensuring you have up date information so that when council or state governments make changes you see them in Landchecker ASAP

Accurate:

Landchecker takes the time to ensure the data presented is accurate and up to date and delivered in a consistent and reliable format across Australia

Easy to use:

The Landchecker map interface makes it easy to visualise property in context, What’s next door? Where is the latest development? How high are they building? Is there an Easement? Is the property in a flood area? All easily answered and visualised in Landchecker.

Each of the Landchecker plans have been created to deliver value at a cost effective rate, you simply choose how many members you need and then click ‘Get Started’.

    The Standard plan offers great value for an individual or a small business where 1- 3 licenses are required.

    The advanced plan delivers value to businesses who require greater than 4+ members

    Enterprise takes this to the next level for larger businesses with specific needs for multiple department or API requirements.

All Annual plans save you 16% or 2 months ensuring you have uncapped High Resolution Aerial Imagery as well as the latest and most accurate property information standardised across the country.

Landchecker is helping all members from individuals and investors right through to Enterprise firms across all stages of the property lifecycle. Landchecker is a fast, accurate and easy to use platform helping you save time reviewing all aspects of Australian property in one place.

Read more success stories from customers or review our cost effective national plans here.

Yes, we provide flexible invoicing options to suit your needs. To discuss and set up invoicing terms for your annual Plan payment, and/or property certificate and document searches, please get in touch by emailing support@landchecker.com.au.

Visit our Plans page to join a Landchecker Plan.

While on the Plans page, you can explore the Functionality table to compare what is accessible in each of our Plans to choose which option best suits you.

Once you have chosen your plan, select Join Today.

If you do not yet have a Landchecker profile, you will be prompted to create one. If you already have a Starter Member profile you will have the option to log in, or you will be taken directly to the checkout page if you are already logged in.

To speak to a member of our Team to learn more about our Plans and how you can benefit from joining Landchecker, you can register your details with us here and a Team member will be in touch.

Yes, you can! To schedule a demo, please register your details via this page. A member of our team will then get in touch with you to arrange a demonstration of our platform.

Landchecker Plans can be joined on a monthly or annual term, offering you flexibility to suit your needs. Annual plans include a 16% discount on the monthly price, equivalent to two months' free.

There is a toggle under the price on our Plans page, which switches the plan term between monthly and yearly. This updates the pricing accordingly.

Tools, Data and Functionality

There are a range of tools available on the right-hand side toolbar menu, including measurements, distance, area, and export options.

Distance and Area tools

    Start shapes or lines by clicking once and moving your mouse to draw the lines.

    To end shapes or lines, click twice.

    To adjust an existing shape or line, double click the orange dot to turn it blue (editable format).

Circle tool

    Click and drag to draw a circle using the circle tool.

    Click once and drag to move it to a different location.

    If you wish to edit the circle, click once to select the shape and select an orange dot located on the circumference to adjust the size.

To Delete a line or shape, select it on the map and click the Bin icon located in the right-hand side toolbar menu.

You can view the land size, dimensions, frontage, and boundaries of properties when you join one of our Plans here. This data is available in the Landchecker Platform and detailed in our Property Reports.

The property boundary and size data from Landchecker are an approximate only, based on the cadastral data sourced from State Government. If you need the exact land size or property boundary information, we recommend purchasing a copy of the Title Plan or engaging a land surveyor. You can purchase a Title Plan through our Platform via the Map or Document Searches page.

Landchecker offers a suite of data solutions called the Landchecker Data Vault (LDV). This includes cadastre, address, permits, zones and overlays, documents and much more available via API, S3 or Tile server. To find out more about what we offer, view our LDV solutions here: Data On Demand

To discuss our LDV solutions in more detail and learn more about how you can benefit from accessing our data directly, please contact our Team here: Data on demand

Landchecker sources the cadastral map datasets from each state/territory government source. For the land areas for properties in Queensland and Tasmania, we source these computed values directly from those states (e.g. QLD land areas match the State Planning Policy Interactive Mapping System). For all other states and territories, Landchecker computes the land areas based on the cadastral datasets we ingest. Actual land areas may vary from the surveyed Title Plan, and we do provide a disclaimer that they are approximate values.

No. Joining Landchecker gives you access to uncapped current & historical High-Resolution Aerial Imagery. Visit our Plans page to join a Landchecker Plan.

To speak to a member of our Team to learn more about our Plans and how you can benefit from joining Landchecker, you can register your details with us here and a Team member will be in touch.

Measurements and drawings using the tools on the right-hand side of the Landchecker Map cannot currently be saved onto the Map. We recommend using the ‘Export Current Map View’ tool to download an image file directly from Landchecker which will include any measurements and drawings you have created.

We are working on some exciting updates to our Tools to be released for our Advanced Plan customers later this year, which will include the ability to save measurements and drawings onto the Map for future reference.

Landchecker Property Reports provide a comprehensive summary of the property and surrounding area, arming you with the essentials you need to know about the property.

Information included in the reports includes detailed planning information, sales history and comparable sales, hazard layers such as bushfire and flood, and development/permit application history on the property and surrounding area.

Landchecker Property Reports offer full customisation, allowing you to choose what data is included and personalise your own front cover branding. You can learn more about our Property Reports here.

**We should have a “sample download” report attached here…

You can access unlimited Property Reports via our Advanced Plan. To discuss our Plans in more detail and learn more about how you can benefit from joining Landchecker, please contact our Team by emailing support@landchecker.com.au.

You can check for easements on the Landchecker Platform by selecting the Due Diligence icon on the left-hand side circle menu options, and selecting ‘Easements'. This will activate the Easements data layer over the map. Our Property Reports also indicate if there is an easement registered on a property.

Note: Easements data in Landchecker covers digitised easements only and may only represent a subset of easements on a property. The most accurate way to check for easements on a property is to purchase a copy of the Title Plan, which can be purchased through Landchecker.

Landchecker is integrated directly with local and state government, accessing data updates daily to weekly as the data becomes available. Want more information on a particular dataset? Reach out to us at support@landchecker.com.au

Landchecker currently covers all properties across Australia, with the exception of Northern Territory. Our Team is working hard on collating the data for NT now, and it will be available within the platform soon.

Landchecker provides the approximate land size for all properties and displays this within the platform and in our Property Reports. This data can be accessed by joining one of our paid plans, which you can view and join here.

To discuss our Plans in more detail and learn more about how you can benefit from joining Landchecker, please contact our Team by emailing support@landchecker.com.au.

High Resolution Aerial Imagery

Members on our Advanced and Enterprise Plans can export High-Resolution Aerial Imagery captures. To do so, follow the below simple steps:

    From the Landchecker Map, select Map Type on the bottom left-hand side of the screen.

    Select the High-Resolution Aerial Imagery option.

    From the right-hand side toolbar menu, select the Export High-Res Image option.

    Select an Area to Export. Click once to begin the first point of your export area. As you move your mouse, the export area will be shaded green. Click once more to end the selection.

    Set your export options

    Image format - PNG or JPG file

    Georeferenced - there are a number of projection options available, so you can import your image into a GIS application.

    Click Submit

    You will receive an email with a link to download your exported image file. You will also receive an in-app notification when this has been processed.

    The download link expires in 15 days - please ensure you save your file.

You can learn more about the High-Resolution Aerial Imagery functionality here.

High-Resolution Aerial Imagery is captured and updated 3-4 times per year in metro areas across Australia, and 1-2 captures per year in regional areas where there is coverage. This is a general guide for capture frequency, there are a number of factors that impact the ability to fly a new survey.

To access the most recent aerial photo of your property, you can join one of our Plans here.

The High-Resolution Aerial Imagery available in our platform is sourced from our imagery provider, Metromap, who capture the images using cameras attached to planes flying at a low altitude. Imagery is captured and updated 3-4 times per year in metro areas across Australia, and 1-2 captures per year in regional areas where there is coverage.

The imagery capture are date-stamped, so you can see when the most recent image was taken and browse the historical imagery library to see past captures of the property.

If you have any questions in relation to coverage in your area, please reach out to our Support Team by emailing support@landchecker.com.au.

Account Management

Any Admin on the account can follow the below simple steps to download a copy of your invoices:

    Click on your Profile in the top right-hand corner of the platform and select Business Account

    Select the Invoices tab

    Select View PDF to instantly download a copy

To cancel your Landchecker Plan, select your Profile - Business Account. Click the Plan tab where your current plan details will be displayed. From here, you can select Edit Plan or Cancel.

We would greatly appreciate any feedback you can provide us to better understand your experience and make improvements. Your insights are crucial in helping us continue to deliver a fast, accurate and easy-to-use platform for accessing national property data and insights. Our Sales Team can also help you in finding the right plan to better suit your needs. Please reach out to them at support@landchecker.com.au

Any Admin on the account can follow the below simple steps to onboard members:

    Click on your Profile in the top right-hand corner of the platform and select Business Account

    Select the My Team tab

    Enter the email address of the team member you wish to invite under ‘Invite Team Members to your Business Account’ and select Send invite

    Note: Invited members appear directly above active members as ‘pending’ until they accept the invite.

If you need to add additional licenses to your Plan, you can do so instantly from your Business Account via the Plan tab by selecting ‘Edit Plan’.

Alternatively, you can get in touch with us by emailing support@landchecker.com.au to discuss your options for upgrading your Plan.

If you need to add additional licenses to your Plan, you can do so instantly from your Business Account via the Plan tab by selecting ‘Edit Plan’.

Alternatively, you can get in touch with us by emailing support@landchecker.com.au to discuss your options for upgrading your Plan.

Property Certificates and Document Search

There are a number of reasons why this error might be occurring. For example, it may be a cancelled title. If you receive this error when searching for property documents, please contact our Product Support Team by emailing documents@landchecker.com.au. Please include details of the property you are trying to obtain documents for, and include as many property identifiers (e.g. address, Lot/Plan, Volume/Folio) as you have available. We will respond to your email within one hour during business hours.

Landchecker offers a variety of property documents, via direct brokerages with the authorities responsible for delivering the documents. The available documents include:

    Land Title Searches and Property Documents: Access Title searches and a range of other property documents, including Title Plans, Instruments and Dealings for all properties across Victoria, New South Wales, Queensland, and South Australia.

    ASIC Company Searches: Obtain ASIC company searches to get detailed information about registered companies, including their status, directors, and shareholders.

    Property Information Certificates (Victoria Only): Access Property Information Certificates for all properties in Victoria, containing important land, building and planning information.

Landchecker is committed to offering competitive rates on all document searches. To speak to a member of our Team to learn more about how you can benefit from switching to Landchecker for your document search needs, please email support@landchecker.com.au.

Documents can be purchased on Landchecker in two ways; directly on the Map or through the Document Searches page.

We have a range of Product Help Articles with step-by-step processes for purchasing a Title Search through the Landchecker Platform.

Purchasing a Title on the Map

    Search for a property on the Map using the search bar located at the top left corner of the Map

    When the Property Information Panel appears on the right-hand side of the Map, select the Documents tab

Purchasing a Title on the Document Searches page

    Click on Document Searches in the navigation bar

    Select the State from the Title Search tab

    Select and enter the Property Identifier and select Search

For all property certificate and document-related enquiries, including if your order item(s) are overdue, please contact our Product Support Team by emailing documents@landchecker.com.au. Please include details of your order in your email, including the Order Reference number (found in your Order Manager) and email address for the account used to purchase the document(s). We will respond to your email within one hour during business hours.

Title Searches and other property documents are not included in our Plans.

Landchecker is committed to offering competitive rates on all document searches. Members on our Advanced and Enterprise Plans get access to custom discounted document search rates. To learn more about how you can save money by switching to Landchecker for your document search needs, please contact our Team by emailing support@landchecker.com.au.

Yes, we provide flexible invoicing options to suit your needs. You can choose to receive invoices on a weekly or monthly basis, depending on your preference. To discuss and set up the invoicing terms that work best for you, please get in touch by emailing support@landchecker.com.au.

The delivery time for documents and property certificates vary depending on the document type.

Most Land Title Searches and Property Documents fulfil instantly. The delivery time is displayed next to each document prior to adding to your cart from both the Document Searches page or directly on the Map via the Documents tab.

If you are concerned your document is taking too long to process, please reach out to our Product Support Team by emailing documents@landchecker.com.au.

If your document order returned an error, here are the steps you can take to resolve the issue:

    Check the Error Message Reason: Review the error message provided for any specific details about the issue. The error reason will be shown in your Order Manager.

    Verify Information: Ensure all the property identifiers used are current and correct. If you have ordered the document through our Standard Searches tab, please ensure you have entered the identifiers following the required formatting (an example for you to follow will be displayed directly below the text box).

    Contact Support: If you’re unable to resolve the error, please contact our Product Support team at documents@landchecker.com.au so we can troubleshoot the issue and assist you in obtaining the document(s) you need.

Landchecker is committed to offering competitive rates on all document searches. To speak to a member of our Team to learn more about how you can save money by switching to Landchecker for your document search needs, please email support@landchecker.com.au.

The status ‘with authority’ means that your document request has been sent to and received by the relevant authority responsible for processing and fulfilling the document. There are a range of reasons that can cause delays, particularly if the document requires manual handling in order to be processed.

If you are concerned about the status of your document order and would like to follow-up with us, please contact our Product Support Team by emailing documents@landchecker.com.au. Please include details of your order in your email, including the Order Reference number (found in your Order Manager) and email address for the account used to purchase the document(s). We will respond to your email within one hour during business hours.

Technical Support and Troubleshooting

We’re sorry to hear that you’re experiencing issues with signing up for Landchecker. The error may be related to our password requirements. Please ensure your password:

    Is at least 8 characters long

    Contains at least one letter

    Contains at least one number

    Contains at least one special character

If you’ve checked your password meets the requirements and are still experiencing issues, please contact our Support Team by emailing support@landchecker.com.au.

If this is happening, it is typically related to the zoom level of the internet browser you are using to access Landchecker (not the platform zoom level).

To adjust your internet browser zoom level using Google Chrome, select the three-dot menu on the top right corner of your internet browser screen, next to the search bar, and click on the + or - Zoom buttons.

This process can be similarly followed for other internet browsers.

If the issue persists, please reach out to the Landchecker Support Team via our live in-app chat or by emailing support@landchecker.com.au

If you’re having trouble accepting your invitation to join Landchecker, please make sure of the following:

    Existing Landchecker Members: If you already have a Landchecker profile, please log in using your existing credentials when you select ‘Accept Invite’ from the email instead of trying to create a new Profile.

    New Landchecker Members: Select the ‘Accept Invite’ link in the invitation email, and follow the prompts to create your Landchecker Profile. Ensure you complete all required fields.

If you’ve followed these steps and still can’t accept the invitation, please contact our Support Team by emailing support@landchecker.com.au for further assistance.